Ombudsman Program

What is an Ombudsman? It is a Swedish term meaning "citizen advocate". Our Ombudsmen are volunteers who have personal, educational or work experience about brain injury. They are available to asist with training, provide educational materials, consult with or visit schools or nursing homes, assist in resolving complaints, and to help survivors and care givers find peer support.

BIANC has identified a core of volunteers with brain injury experience who can provide education and help others in their effort to resolve problems with getting the services they need. A lead Ombudsman (Betty Lilyquist) has been selected, and referrals are now being taken with specific emphasis on Peer support for survivors and families, school issues and aging or nursing home issues.Training can be requested.

Ombudsman Brochure: Download here!

Watch Powerpoint Overview of Ombudsman Program/Review of 1st Training Day: Click Here!

Brain Injury Ombudsman Job Description

Brain Injury Ombudsman Application

MAKE A REFERRAL AND SPEAK TO AN OMBUDSMAN

Do you have an issue that you cannot resolve or a need for support?

Sometimes it helps to speak to someone with personal experience.

Do you have a loved one with a traumatic brain injury who is being served in a nursing home or in a school system that does not have experience withthese kinds of residents or students?

Ombudsman Referral Form - Download a Referral Form here or contact Betty Lilyquist, Lead Ombudsman with the contact information below. A Referral form can be mailed, emailed, faxed or a referral can be made over the phone to get things started. The Brain Injury Association of NC Brain Injury Resource Centers also have staff who can help you find resources and support.

Mailing Address:

Ombudsman Program

2440 SW Cary Parkway #104

Cary, NC 27513

Fax No.: 919-468-0861

Email: sunzon@nc.rr.com

Phone No.: 919-651-9760 (Call this number to make a Referral)

 

Can you put a poster up to let others know about our Ombudsman Program? Download a poster!

Want to see a summary of cases that were referred in 2010? Download 2010 summary.

HRSA GRANT - in Third Year
BIANC received a federal HRSA grant through the Division of Mental Health. This included the development of the Ombudsman program and a full-time training coordinator.BIANC offered technical assistance to two clubhouse models of day programming started for individuals including military service members with TBI in Asheville and Raleigh area. We are reaching out to families, civilian and military, to offer support and resources. BIANC is working with First in Families and their Lifetime Connections networks to help with community involvement and with Carolinas Rehabilitation Hospital TBI Project STAR on our newly developing Ombudsman program.